Mailing Address:

First Choice
601 North Orlando Avenue
Suite 211
Maitland, FL 32751

During Normal Business Hours the Customer Service department can help you resolve and escalate any and all billing, service or repair issues.

Business Hours (9:00am-8:00pm EST)

Customer Service Contact Numbers
(888) 598-0672 (phone)
(407) 629-5320 (fax)

If you prefer communicating via e-mail, please contact us at the following e-mail. Our customer service group moniters this e-mail consistently throughout the day and will respond to you via e-mail within twenty-four (24) hours of your original correspondence.

CustomerService@FirstChoiceTele.com.

Any emergency service issues that occur after normal business hours should be reported and escalated in the following manner:

After Hours Repair:

Call the main customer service number at 888-598-0672 then:

Hit Option “1” and you will be connected directly to an after hours Repair technician (If Repair technicians are currently on the line with other customers, leave a detailed voice message with contact information and a Repair technician will call back as soon as they become available.)

Hit Option “0” or hold on the line if the after hours Repair issue is not urgent and does not require immediate handling by a Repair technician; You will be forwarded to an after hours voice mailbox…Leave a detailed message and a service representative will contact you the following business day.

You can mail your payments to:

First Choice
P.O. Box 850001
Orlando, FL 32285-0353

You can also chose to have your First Choice invoice e-mailed to you on a monthly basis.