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Frequently Asked Questions
1) Are there any term or minimum usage commitments associated
with my First Choice rate plan?
2) What are the minimum billing increments for my calls using
First Choice?
3) Does First Choice charge any monthly fees?
4) Do I have to dial 1010…or any other special access number to
take advantage of the low First Choice rates?
5) What is a “PIC Freeze” on a Long Distance line?
6) How long does it take to switch my lines to First Choice for
Long Distance service?
7) What if I have a question regarding my bill (name/address,
rates billed, taxes, etc.)?
8) Do I need to cancel my service with my current Long Distance
carrier before moving my service to First Choice?
9) Can I receive my bill by e-mail?
1) Are there any term or minimum usage
commitments associated with my First Choice rate plan?
There are no term or minimum usage commitments with any First Choice switched
long distance rate plan. There may be a term or minimum usage commitment with
First Choice Dedicated Voice or Dedicated Data plans.
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2) What are the minimum billing increments for my
calls using First Choice?
Some long distance providers charge you either an 18 or 30 second minimum for
each call even if a call lasts only a few seconds. First Choice charges all
domestic calls in 6 second increments (6 second minimum / 6 second additional
increments). With the exception of calls to Mexico, International calls are
billed a 30 second minimum and 6 seconds for all additional increments. Calls
to Mexico are billed in full 60 second increments.
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3) Does First Choice charge any monthly fees?
Some First Choice switched long distance rate plans include a small monthly fee.
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4) Do I have to dial 1010…or any other special
access number to take advantage of the low First Choice rates?
No, simply dial 1+Area Code+7 digit phone # and your Long Distance call will be
processed normally.
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5) What is a “PIC Freeze” on a Long Distance
line?
Your local telephone company can place a “PIC Freeze” on your line in order to
keep an unauthorized Long Distance company from switching your service without
your permission. If you currently have a “PIC Freeze” associated with your
phone #, you will need to instruct your local telephone company to remove it
before we will be able to switch your Long Distance service to First Choice.
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6) How long does it take to switch my lines to
First Choice for Long Distance service?
Your Long Distance lines are normally switched to First Choice 5 – 7 business
days from the day First Choice receives your order.
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7) What if I have a question regarding my
bill (name/address, rates billed, taxes, etc.)?
You can call our toll free # at 888-598-0672 or e-mail our Customer Service
group at CustomerService@FirstChoiceTele.com.
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8) Do I need to cancel my service with my
current Long Distance carrier before moving my service to First Choice?
You should not cancel your current Long Distance carrier prior to First Choice
switching your service with the local telephone company. Once First Choice has
switched your Long Distance service you should no longer be charged for any
usage fees by your previous carrier. If your previous carrier continues to bill
you miscellaneous charges of any kind, call and instruct them to cancel your
account only after confirming that your lines have been switched to First
Choice successfully.
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9) Can I receive my bill by e-mail?
Yes, you can either request e-mail billing when
signing up for service or request it later. First Choice applies a $1.95
minimum billing charge to accounts that bill less than $15 and require a paper
bill sent via normal mail. Even if your account typically bills less than $15,
the minimum billing charge is waived if you elect to receive your monthly bill
by e-mail.
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